Managed Phishing Service for Enterprise Organisations
Wise Fish becomes an extension of your security operations team, providing managed phishing investigation, AI-assisted threat triage, human analyst validation and rapid remediation across Microsoft 365.
What's Included
Eight service deliverables that make up your managed phishing detection and response programme.
Managed Phishing Investigations
Specialist analysts investigate reported threats on your behalf across Microsoft 365.
AI-Powered Threat Triage
Automated analysis prioritises threats by severity, scope and risk before action.
Human Analyst Validation
Experienced analysts confirm and contextualise every validated threat.
Campaign Detection & Clustering
Related threats are grouped and removed as campaigns, not individual emails.
Threat Autoquarantine
Confirmed malicious emails are quarantined automatically to limit exposure.
One-Click Email Remediation
Malicious emails are located and removed from affected inboxes at scale.
Microsoft 365 Integration
Managed response across Outlook, Exchange Online and Microsoft 365 collaboration.
Operational Reporting & Recommendations
Clear reporting on activity, outcomes and practical improvement actions.
What Is a Managed Phishing Service?
A managed phishing service provides expert-led investigation, AI-assisted threat triage and rapid remediation for threats that bypass traditional email security. Wise Fish delivers the operational service, while Cofense provides the enabling technology. Together they reduce response times, analyst workload and organisational risk across Microsoft 365 environments.
Designed for organisations that need:
- Managed phishing investigation without expanding SOC teams
- AI-assisted triage and human analyst validation of every threat
- Campaign clustering and one-click remediation across all inboxes
- Live, human-verified threat intelligence, not stale data
How the Service Works
Six stages from employee report to improved resilience.
Employee Reports
One-click reporting directly from Microsoft Outlook.
AI Analysis
AI-powered analysis identifies threat indicators and severity.
Threat Prioritisation
Submissions are ranked by severity and campaign scope.
Human Validation
Analyst expertise confirms and contextualises the risk.
Threat Removal
Automated remediation removes emails across all affected inboxes.
Improved Resilience
Insights feed back into training and detection improvements.
What We Manage For You
The operational activities Wise Fish performs as part of your managed phishing service.
Investigation Management
Wise Fish analysts investigate reported phishing threats and manage the response workflow.
Threat Validation
Every reported threat is validated by specialist analysts before remediation occurs.
Campaign Analysis
Related threats are clustered and analysed to identify broader campaigns targeting your organisation.
Inbox Remediation
Confirmed malicious emails are located and removed from affected Microsoft 365 mailboxes.
Threat Intelligence
Live, human-verified intelligence keeps detection aligned to active phishing campaigns.
Operational Reporting
Regular reporting provides visibility into activity, response times and recommended improvements.
The Managed Service Lifecycle
The operational workflow Wise Fish delivers from alert through to continuous improvement.
Alert Received
Employee reports or detections flag a potential phishing threat.
Threat Investigated
Wise Fish analysts investigate and validate the reported submission.
Campaign Analysed
Related threats are clustered to identify the wider campaign.
Threat Removed
Confirmed emails are quarantined and removed from affected inboxes.
Customer Updated
You receive clear reporting on outcomes and recommended actions.
Continuous Improvement
Insights improve detection, reporting and resilience over time.
Internal SOC vs Managed Phishing Service
The managed service complements existing security teams by extending operational capability rather than replacing internal resources.
Internal Security Team
- Limited resources
- Competing priorities
- Manual investigations
- Variable response times
- High analyst workload
Managed Phishing Service
- Dedicated phishing specialists
- Structured workflows
- AI-assisted investigations
- Faster response
- Consistent operational support
Delayed Phishing Response Increases Operational Risk
Without managed phishing response, attacks targeting Microsoft 365 often spread before security teams can respond effectively.
Common Challenges
- Manual investigations
- Fragmented workflows
- Inconsistent reporting
- Overloaded security teams
- Slow triage processes
Operational Risks
- Credential theft
- Account compromise
- Ransomware delivery
- Business email compromise
- Lateral movement across Microsoft 365
Managed Service Benefits
- Rapid investigation workflows
- Structured triage processes
- Reporting automation
- Campaign detection and clustering
- One-click remediation across inboxes
Protecting the Microsoft 365 Collaboration Environment
The managed service protects the wider Microsoft 365 collaboration environment rather than email alone. Wise Fish manages phishing response across Outlook and Exchange Online, Microsoft Teams, SharePoint, OneDrive and Microsoft Entra ID, reducing post-delivery risk wherever employees communicate and share.
This broader coverage helps organisations improve visibility, accelerate response and strengthen resilience across the platforms employees use every day.
Why Wise Fish
Wise Fish delivers the managed service. Cofense provides the enabling technology. Customers receive both expert operational support and enterprise-class phishing defence.
UK Managed Service Partner
Wise Fish delivers the managed phishing service directly to UK organisations.
AI-Assisted Operations
Analyst workflows are accelerated by Cofense AI-powered threat triage.
Microsoft 365 Specialists Partners
Deep expertise across Outlook, Exchange Online and Microsoft 365 collaboration.
Enterprise SOC Experience
Experience supporting enterprise security and SOC teams at scale.
Outcome-Focused Service
The service is measured by faster response and reduced organisational risk.
Powered by Cofense
Cofense provides the enterprise-class technology that enables the service.
Managed Phishing Service FAQs
Download the Official Cofense Datasheet
The datasheet provides a technical overview of Cofense Managed Phishing Detection & Response, the technology that powers the Wise Fish managed service.
Cofense Datasheet
Cofense Managed Phishing Detection & Response (MPDR)
How Cofense MPDR provides fully managed phishing investigation, triage and remediation for enterprise security teams.
Enter your details to download this datasheet